After an excellent pub meal, on Saturday night, at the
King’s Head in Laxfield, Suffolk, my son and I were to be disappointed the
following evening. We were staying at my father’s former bungalow in the Norfolk
village of Swanton
Morley, and had spent the day sorting through
piles of possessions which my parents had accumulated over the course of
several decades.
It was never going to be an easy task, and at times we had
to be quite ruthless in deciding what to keep and what to dispose of. By late
afternoon, we’d had enough for the day. My sister and her two daughters, who
had been helping us, also felt the same, and they departed in search of
something to eat. Matt and I drove over to the care home to spend some time
with dad, and by the time we left, we too were feeling famished.
I knew that the Angel in Swanton Morley does not serve food
on Sunday evenings, so instead we decided to head down to Darby’s; the pub at
the other end of the village. We sensibly left the car at the bungalow, so I
could enjoy a few bevies, and set off down the road on the half-hour walk to
Darby’s. I was feeling rather tired after the day’s exertions, so was glad when
we reached the pub. I ordered us both a beer and then asked about food.
“Sorry”, the barmaid replied, “we’re fully booked.” Well you could have knocked
me down with a feather as, apart from two chaps sat at one of the tables enjoying a meal, plus a group of
three lads sat drinking at the bar, there was no-one else in the place.
The time was just after 7.15pm,
so I asked surely you can squeeze a couple of hungry customers in. “No, sorry”,
was the reply, and with no further word of explanation the girl behind the
counter walked off. Cursing for not enquiring about the food before getting the drinks in, we went and sat at one of many vacant tables. I did spot a couple of reserved
signs, but they were presumably for later on. Not long afterwards, a family
with two children came in. They asked about food, only to be told the same
thing; the pub was fully booked. Unlike us, they had not ordered drinks, so did
a swift about turn.
We sat and finished our pints, dismayed at the prospect of a
walk back in order to pick up the car, so we could drive elsewhere in search of
something to eat. Apart from the aforementioned family, on-one else came into
the pub; in fact the three lads sitting at the bar left. We too departed,
shortly before 8pm.
Matthew thought I was a bit rude by only grunting a
half-hearted response to the barmaids farewell “goodnight”, but in truth I was
well cheesed off. Now the pub may have had good reason for not serving casual
customers on a Bank Holiday Sunday, but from what we saw I very much doubt they
were fully booked. I was left wondering as to why people enter the hospitality
business when they don’t know the first thing about looking after customers, or
how to run a business, for that matter.
The strange thing is I have eaten at Darby’s on several
occasions; in fact the last time was in February when the pub was far busier
than it was last Sunday. Then, the staff had gone out of their way to squeeze
me in at a small table in the restaurant area at the far end of the pub. It
would not have taken the kitchen long, last weekend, to have rustled us up a
couple of burgers and chips. Not only would they have taken payment for the
food, but we would also have stayed for several more rounds of drinks. The same
would have been true for the family who were turned away.
I am left wondering as to whether the pub might have changed
hands, but there is no evidence to support this idea on either the pub website or CAMRA’s WhatPub. Perhaps we caught the place on a bad day, but it’s not
really what one expects on a Bank Holiday Weekend, when there are bound to be
more people out and about than usual; some of whom might possibly be looking
for something to eat.
Obviously it is up to the people running the business as to
whom and what they serve, but you can imagine the same owners bemoaning the
fact that trade is slack and no-one uses the pub. The answer is obvious, but
until business owners wake up and smell the coffee, and up their game, pubs
across the country will continue to lose custom and eventually close.
Footnote: Matt and I walked back to the bungalow, picked up
the car and drove into Dereham. We went to a recently built Marston’s pub,
called the Greenstone, on the edge of town. The place was heaving, but the
staff found us a table, and not long after we were tucking into a fine chicken
tikka masala. It wasn’t gourmet food, but it was served piping hot, was well
presented and good value for money.
I didn’t have a beer with my meal, as I’d had one earlier
and was driving, but the Marston’s beer range looked perfectly acceptable. The
following day my sister, who lives locally, told us we were lucky to have got a
table, as the pub is usually full. Now contrast that with the first pub we went
in that evening, and ask yourselves why?