Being at a loose end, at the moment, I’ve decided to crack on with a post about
“tipping.” This is the article I've been meaning to write for quite some time so, seeing as I'm still confined to my quarters, here goes. I apologise in advance for offending anyone, especially
Americans, some of whom are family members, but I find the whole practice quite archaic, often patronising and worse still, rather servile.
"Tipping" is an a an
act which, according to the Cambridge English Dictionary is, “giving an amount
of money to someone who has provided a service,
especially in a hotel or restaurant.” This is almost universally understood,
especially in the British Isles, but further afield the act of tipping someone,
takes on a much greater significance.
When further afield extends to across the
Atlantic Ocean,
and to the
United States in particular, that
“greater significance” is much
more pronounced, but before making that crossing, I want to look
first at what goes on in this country, and any conventions that might be attached
to the practice.
Like many people growing up in Britain, I learned that it
was normal practice to offer an additional sum of money to people engaged in
certain professions, particularly those who had rendered a service of one sort
or another to you. That sum of money is usually referred to as a “tip,”
although the correct technical, and probably legal term as well, is a
“gratuity.” The tip, of course, is given in addition to the basic price of the
service.
The occupations which
normally warranted a tip were,
hairdressers, taxi drivers and
waiting staff – in
restaurants. You were also expected to tip
hotel porters, and possibly
luggage
porters at large railway stations, but as a child, the family never stayed at a hotel,
and because we had a car,
long-distance rail journeys were also, never
undertaken.
This leads onto the question of, how much should one tip?
The answer was, and still is in many cases,
10% of the bill total or, in the
case of exceptional service, a higher amount
15% upwards, and this has been a
rule I have normally worked to, but none of it answers the question as to why
some workers are deemed worthy of a tip, whilst most are not? I often thought,
particularly when I was younger, that because no-one ever offered me anything
extra for doing my job, why should I be expected to offer an additional payment
to a stranger, just for doing theirs?
I’m obviously older, and I’d like to think wiser as well,
but offering gratuities does seem restricted to those who offer us a very
personal service. Things don’t get much more personal than having our hair cut,
and the fact that
taxi drivers offer a personalised door to door service that often
involves helping with a person’s luggage as well, brings them into the same
category as well.
Then there are the waiters and waitresses, the people who take our order in
a restaurant, but also in something slightly more basic, such as a pub or bar. They don’t just scurry off with our order and
then bring the food to our table. Sometimes they offer suggestions, or
recommendations and, depending on the standing or status of the establishment,
may even serve the food up in front of us. This also is a very personalised
form of service and is why it is almost universal practice to give these people
a tip.
But when and where to draw the line, and should you feel
compelled to offer a tip, especially if you have received slow or poor service?
This is where things become tricky, and boundaries can become blurred, but
before going any further, it’s worth taking note of a small piece of advice, I
once read. It said that the word
“TIPS” is an acronym meaning
To Insure Prompt
Service, which almost implies handing over the gratuity, prior to receiving the
goods or service – almost as if it were some form of insurance policy.
Well, I don’t know about that, but it does rather tie in
with what one researcher categorised as 5 motivations for tipping:
1. Showing off.
2. To supplement the server’s income and make them happy.
3. To improve future service – as mentioned previously.
4. To avoid disappointment from the server.
5. A sense of duty.
In my opinion, the first and the last of those
“motivations”
are probably the main ones for people to leave a tip, but before looking at the
history behind the origins of this practice, let’s make that journey across the
Atlantic to the good old
US of A. I discovered there, more or less straight away, that waiting staff
in establishments ranging from top nosh restaurants to the humble diners, not
only expect a gratuity for their services, but are also quite adept at showing their
feelings when they don’t receive one. The same applies in bars, even where the
staff are just pouring you a drink.
I found this out in a bar at
Cincinnati Airport, whilst
waiting for a connecting flight. I had only just arrived in the country, and
after an unfortunate incident involving a
Customs & Border Protection
agent, I really needed a beer. I describe the
“incident” as unfortunate and
whilst with hindsight, the remark I made wasn’t perhaps the most sensible thing
I’ve uttered, but if whilst queuing to enter a foreign country, you are asked
the question below, you might be tempted to give a similar response.
“Do you have more than $100,000 about your person?” To which
I
replied,
“No, but I wish I had!” Ask a daft question and expect an equally
daft answer, was my logic, but like most
government officials CBP agents are
lacking in a sense of humour, and I was told, rather firmly, to stand to one
side, asked all sorts of other questions, whilst a detailed search of my
luggage was conducted. It could have been worse, and there were no invasive body
searches, or anything similar involved, so after feeling rather foolish, I
was looking forward to that beer!
It was America, and people sit at the bar. This type of
behaviour is frowned
upon back home, and viewed as
“bar blocking,” at least
amongst most of the people I mix with, but seems the norm in the
US. There was
a good selection of beers available, although I can’t remember now which one, I
opted for. They were dispensed of course, from an array of different taps,
mounted along the back wall, directly opposite where I was sitting. All the bar
person had to do was pick up a glass, pour the beer, turn around and plonk it
on the counter in front of me, so I thought little of it. I handed over a
$10
bill, pocketed the change and started necking my first beer on
American soil.
I thought the bar tender had looked rather strangely at me,
when I pocketed the change, and it wasn’t until the woman sitting next to me,
pointed out that I should have given a tip, that the penny dropped. A tip for
pouring a beer – a task that involved a minimum of effort, and yet they
expected a gratuity? I pleaded ignorance and muttered something about tipping
double for the next beer, except there wasn’t a next beer, because when the
same woman asked me which part of
Australia I was from, I decided the
conversation was going nowhere, and it was time to leave.
The experience did prove an important lesson in awareness of
the different customs and behavioural etiquette that might be encountered in a
foreign country, and over the course of that visit and the subsequent one, I slowly
became acclimatised to the requirement for
tipping. My
sister and her
American
husband were at pains to explain that hospitality staff, in the
US, relied on
gratuities to supplement the low, basic wage they received. I can understand
this if it wasn’t expected. As argued earlier, a tip or gratuity is offered for
the personalised service received, as per a haircut, or help with one’s luggage.
Flicking the lever of a tap with your index finger, does not
exactly tick the box of
“personal service” in my book!
Despite having now lived a quarter of a century in the
USA,
my sister has similar views to my own, namely pay your workers a decent living
wage so they don’t need to rely on the vagaries of gratuities but returning
briefly to the question of
“entitlement” it’s worth sharing the following story,
relating to my last visit.
The three of us had been out for the day – if my memory
serves me correctly it was a drive along to the area of downtown Cleveland, known as The
Flats. This is a thriving area of bars, restaurants and boutiques that has
sprung up quite recently along the banks of the Cuyahooga River before
it
flows into
Lake Eire. After an afternoon wandering around several
street markets, and calling in at the odd bar or two, we were feeling rather
peckish, so decided to pick up a
Chinese takeaway on the way back to the house.
I said I would pick up the tab, so my brother-in-law
phoned the order through, and 30 minutes or so we turned up at the
restaurant to collect the meal. All very
straight forward until I went to pay, and my brother-in-law informed me I
needed to add a tip. “For a takeaway?” I said, “are you kidding?” “No, it's expected,” was my brother-in-law's
reply. So reluctantly, and bearing in mind I was in a foreign country, I added
the 15% to the “add service gratuity” option on the card machine.
My
sister, who had been waiting in the car, felt embarrassed, and agreed with me that a gratuity for a takeaway, that you pick up yourself, was taking the p*ss. As with pouring the
beer, handing over a carrier bag full of foil containers, wasn’t in my view
worthy of extra payment, even though the meal itself was excellent. Perhaps the
money should have gone to the chef, rather than the bloke behind the counter?
Returning closer to home, and to trips to Europe – remember
them? As we know, table service is pretty much universal across most of the
continent, even if you are just stopping by for a few beers. Even closer than
western Europe, is Britain itself where, for several parts of the pandemic,
pubs and bars were required, by the Covid- restrictions, to operate on a
table-service only basis.
It wasn’t popular with customers or with publicans, meaning
extra waiting times for customers, and increased staffing costs and slower
turn-over for landlords. We’re just not used to this type of service in the UK,
and if I’m honest, I often find it rather frustrating when I’m abroad., as
well.
I’ve raised the subject of table service primary because it
relates to tipping again, and the verdict is that in much of
Europe, tipping, whilst
welcomed, is not automatically expected. I will normally round a bill up to the
nearest whole number, or perhaps add a couple of extra
Euros if the food,
drink, and the evening were exceptionally good.
The same, of course, applies here in the UK, where again
there is no automatic expectation of a tip. This does rather leave the United
States out on a limb, and whilst the intention of this article, right from the
start, was
not to knock our friends and, in my case, relations on the other
side of the
Atlantic, one does have to ask why one of the richest and most powerful
nations on earth leaves millions of its workers reliant on the generosity of
others, rather than paying them a true living wage.
Final word on the subject – tipping very much depends on the
customs and social etiquette of the country you are visiting. As already
covered, tipping is expected in the USA, but there are also parts of the world
where it is discouraged and may even be considered as insulting. Japan and
Korea fall into this category, so the best advice is to follow local practice,
and remember the old adage of “When in Rome, do as the Romans.”